Delivery

Where is my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order via the courier’s website or app. If you have an account with us, you can also track the status of your ord

What is the challenge 25 policy?

The Challenge 25 policy is a precautionary measure used to prevent the sale of alcohol to individuals under the legal drinking age. Under this policy, if the courier believes the recipient looks under 25, they are required to ask for valid photo iden

Can I have my order delivered to a non-residential address?

Yes, we can deliver your order to a non-residential address, such as a business or workplace. When placing your order, simply enter the non-residential address in the delivery section. Please ensure that someone will be available to accept the delive

Can you deliver to a PO box?

Unfortunately, we are unable to deliver to PO Box addresses. Our courier services require a physical address to ensure safe and timely delivery. Please provide a residential or business address during checkout for successful delivery of your order.

Can you deliver to a BFPO address?

Unfortunately, we do not currently offer delivery to BFPO (British Forces Post Office) addresses. We are constantly reviewing our shipping options, so this may change in the future. If you have an alternative UK address, we would be happy to deliver

Why has my order been returned to you?

There are a few reasons why your order may have been returned to us:. If your order has been returned, we will contact you to confirm the details and arrange redelivery or issue a refund. Please feel free to reach out to our customer service team for

Can you ship out with the UK?

Yes, we can ship outside the UK. We have localized websites for the USA and France, which allow you to place orders for delivery to these regions. To navigate between our UK, USA, and France websites, simply click on the country dropdown menu at the

What couriers do you use?

We use different couriers depending on the type of product you're ordering:. All of our shipments are sent using tracked delivery services, allowing you to monitor the status of your order from dispatch to delivery.

I've missed my delivery what happens next?

If you’ve missed your delivery, our couriers (DPD, DHL, or Royal Mail) will usually attempt to deliver again or leave a card with instructions on how to rearrange delivery. You may also receive an email or text message with a link to reschedule your